Refund Policy

Use the Free plan for as long as you like before you pay. Paid plans have no free trial. When you pay, you are charged in full and your plan starts at once.

When we refund

• Unused purchases. If you ask within 14 days of paying, and your account has not run any query on Kuerly since that payment, we refund the payment in full.
• Our billing errors. If we charged you twice, charged the wrong amount, or your plan did not start after you paid, we refund the payment in full, at any time.

When we do not refund

Apart from the cases above, payments are non-refundable. Once your account has run a query after a payment, that payment is not refunded, and your plan continues until the end of the period you paid for. Nothing renews automatically, so there is nothing to cancel. If you do not pay for the next period, your account returns to Free.

How to ask

Email billing@kuerly.dev from the address on your account, with your invoice number. We reply within 3 business days. An approved refund is made through Wayl to the card you paid with. How long it takes to appear depends on your bank.

If you think a charge is wrong, please contact us first. We can usually resolve it faster than your bank can.